Estimated and actual billed weight - When can the overcharged postage be refunded?
Calculating the estimated billed weight and actual billed weight of a package is a Yccbuy feature designed to protect the interests of both the user and the platform. The freight difference will be returned in time, which is beneficial to the user, so that the user does not need to spend more money.
What is the estimated chargeable weight?
The weight of the goods will be the same as that of the original package. When a package is submitted, the system estimates the weight of the package based on the weight of the incoming goods and calculates the total weight. If you require the package to be removed when you submit the package, the weight after packaging will not be consistent. That is, the total weight at the time of delivery of the package is the estimated billed weight.
What is the actual billed weight?
After your submitted package is wrapped, the warehouse will weigh and measure it. If the package arrives at the logistics provider's warehouse, the logistics provider will not adjust the billing weight of the package, and the actual billing weight shall be measured by the warehouse's weighing.
If the logistics provider adjusts the billing weight of the package, the actual billing weight is based on the logistics provider's measurement. The actual weight can be checked by clicking on "Details" on the package page 3 days after shipment.
Tips:
International freight charges are based on the actual weight and volumetric weight of the package. When choosing the logistics route for calculating the volume weight, if the volume weight of the package is greater than the actual weight, it is charged according to the volume weight, that is, the actual billing weight of the package is the volume weight.
If the actual billed weight of the package is greater than the estimated billed weight, the system will notify the user to complete the pending payment. If the estimated billed weight of the package is greater than the actual billed weight and exceeds the refill weight, the system will automatically refund the difference to your Yccbuy account balance within 72 hours after the package is shipped.