service

Service details

Standard service

Value-added service

Buy

Transport restriction verification

We will review the order against the latest customs policy and confirm with you if there are any risks and restrictions during shipping.

Order processing time

1) Submitted from 09:00-18:00 (UK time)

Orders will be processed within 6 hours;

2)18:00- 09:00 (UK time) Orders will be submitted on

Processing before 14:00 the next day;

3) The user confirms the reservation

After the order or payment replenishment, the agent should complete the order within 24 hours.

Note: If the user has special needs to confirm with the seller, and the seller is not online, the processing time will be extended accordingly.

【 Quick Response 】1) Quick response Orders paid between 09:00- 18:00 (Beijing time) will be in hours

Reply inside.

2) Quick response 18:00-09:00

Orders paid between (Beijing time) will be returned by 0:00 on the same day.

3) After the user confirms the order or pays for the replenishment, the agent shall complete the order within 24 hours.

Note: If the user has special requirements to confirm with the seller and the seller is not online, the processing time will be extended accordingly.

underpayment

If the price or freight of the goods does not match that submitted by the user, the purchasing agent shall make up the payment according to the actual value of the goods when processing the order.

Order cancellation

When the user requests to cancel the order in the "processing" state, the agent shall cancel the order within 24 hours and refund the actual amount to the user.

When the user applies for cancellation of the order under the "purchased" status, the purchasing agent shall verify with the seller within 48 hours and accept or process the return request according to the actual situation.

Seller delivery follow-up

Under normal circumstances, domestic sellers in China will ship within 3-7 days. The actual duration depends on the seller. Orders that are not delivered within days will be followed up for the first time within the 4th day, and then every 3-4 days. If the seller does not deliver or does not reply, the buyer shall instruct the user to cancel the order.

Note: Pre-sale/down-payment orders are excluded

User expedited delivery

When the user clicks on the expedited delivery order, the purchasing agent shall verify the delivery time and notify the user within 24 hours; If the seller does not reply, it will be synchronized to the user according to the actual situation.

Deliver goods

Goods out of stock

If the seller informs us that the item is out of stock, the buyer shall synchronize the information to the user. If the user does not reply within 72 hours, the buyer will take the initiative to cancel the order for the user.

Follow-up of individual orders

For individual orders, the buyer should first follow up the delivery within 48 hours, verify the seller and inform the user of the delivery information.

Orders entered and delivered

If the order is not signed for more than days after delivery, the purchasing agent should follow up whether the logistics track is positive within 48 hours

Constant. If the logistics is abnormal, the buyer should contact the seller to verify the order and synchronize the information provided to the user.

Return for delivery orders

For orders in the "shipping" state, when the user requests a return or exchange, the purchasing agent shall verify with the seller within 48 hours, and accept or handle the return or exchange request according to the actual situation.

Sales promotion

later

Order inquiry

The purchasing agent shall respond and reply to the order inquiry initiated by the user within 24 hours.

Reply to inbox messages

The purchasing agent shall reply to the user's mailbox message within 24 hours.

Refund processing time

For refund orders, after receiving the seller's refund, the buyer will refund the user within 4-10 days. In special cases, the buyer will verify the situation and synchronize the information to the user.

Return processing time

The purchasing agent shall, in accordance with the user's return application and the return protection rules within 48 hours, negotiate with the seller to confirm whether the return can be processed.

In special cases, the buyer will verify the situation and synchronize the information to the user.

Conversion processing time

The buyer shall negotiate with the seller to confirm whether the replacement can be handled within 48 hours according to the user's replacement requirements. In special cases, the buyer will verify the situation and synchronize the information to the user.

Return and exchange guarantee

Within 5 days after the goods are placed in storage, the user can apply for a return or exchange guarantee. The buyer shall accept or process the return or exchange within 48 hours according to the seller's after-sales rules

Please.

See article: Promise No Reason to Return Policy for details.

【 Return service fee 】 Users can enjoy free return and exchange service once a month. After the number of attempts is used up, it will generate

Activity test

If quality problems are found or the user points out that there are defects in the product, the purchaser shall verify with the seller and assist the user to negotiate with the seller

International parcel after-sales service

If the user needs to contact the seller when applying for the package after-sales service involving product problems, the buyer will verify with the seller free of charge and send the verification information to the customer service.