Return goods

1. If the package has obvious signs of damage or damage, the recipient should check the package in front of the postman and sign for the remarks or reject the package.

2. If the package is not signed for in front of the postman and the package is damaged or broken, keep the original packaging (and seal it). Within 2 working days after delivery, you need to provide us with invoices, actual photos and other relevant evidence, and we will negotiate with the local post office for compensation.

3. If the product has quality problems after use for a period of time, as long as the product is still within the warranty period, and you have the original purchase certificate and product quality guarantee card, you can entrust Yccbuy to handle it for you.

1). As each retailer/manufacturer has its own special principles and ways of dealing with product quality issues (Product Quality Guarantee Card notes are valid), Yccbuy cannot guarantee that the manufacturer will fully meet your requirements, but will do its best to work for your benefit and satisfy you.

2).Yccbuy provides this agency service without any service charge, but you will need to pay return shipping. Yccbuy reserves the right to refuse to act as an agent for goods that do not meet the quality assurance conditions.

4. Please describe your problem in detail, and upload packaging photos, product photos, etc. After Yccbuy receives your application, we will respond to you as soon as possible and provide a solution (including but not limited to refund of fees, returns, etc.).

In any of the following cases, we will not accept your return request

1. Goods are replaced, replaced, or missing

2. Unpacked goods, such as packages, CDS, DVDS, tapes, etc.

3. No original proof of purchase.

4. If the goods are missed, damaged or defective, please contact customer service within 72 hours after receipt. If it is overdue, the request is no longer accepted.

If you want to apply for after-sales, you need to provide a photo.

1. If the product is damaged or has large area stains, please take a picture of the damaged or contaminated product and upload it.

Damaged goods, stained goods

2. The size of the product received does not match the size you purchased, you need to upload a photo with a size identifier (if there is no size identifier, it cannot be verified)

3. If the product you receive does not match the style of the product you purchased, you need to take the overall picture and upload it.

4. In case of lack of goods, first of all, you need to provide the order number of the missing goods, and then take and upload the list of items, the unpacking part of the package, and the weighing photos of the goods and packages, as shown in the figure

5. If you have received a package but find something wrong with the package, take a picture of the package list and the contents of the package and provide the ID of one of the items.

6. If you receive a package with the wrong weight: please weigh the package before opening it and upload a weighing picture.

Return period:

For unjustified returns, before you submit an international package for shipping:

For unjustified returns, items included in this service can be returned or exchanged within 5 days from the date of receipt at the warehouse. After 5 days, you will need to contact customer service, who will negotiate with the seller about the possibility of a return or exchange.

Reason to return: This category of goods requires contact customer service, who will negotiate a return or exchange with the seller on your behalf.

After signing:

If you need to return or exchange your product after signing for it, we will assist you in negotiating with the seller. However, please note that you will be responsible for the international shipping costs of returning the item to the seller in China as well as any potential tariffs.

Refund claim
Depending on the order status, the refund process is as follows:

1.Under review:

You can cancel your order by clicking the "Cancel Order" button on the corresponding order page in the User Center, and the money will be immediately refunded to your Yccbuy account balance.

2.Order accepted:

Please contact our customer service team and inform them that you need to cancel your order. As long as the order has not been paid by the time your cancellation request is processed, the purchaser will cancel the order within 1 business day and receive a refund. The amount will be refunded to your Yccbuy account balance.

3.Already ordered:

Please contact our customer service team and inform them that you need to cancel your order. Our buyer will apply for a refund from the seller. If the seller has not yet shipped, the refund will be processed within 3-5 days and returned to your Yccbuy account balance.

4.Shipped:

Please contact our customer service team and inform them that you need to cancel your order. If the seller has not delivered the goods, the buyer will request a refund from the seller. If the seller confirms the refund, the amount will be refunded to your Yccbuy account balance within 3-5 days. If the seller has already shipped, the refund will be processed after the item arrives at the Yccbuy warehouse and is returned to the seller, which can take 7-15 days.

5.In the warehouse:

Please contact our customer service team to request a return within 5 days of the product arrival. Our buyer will apply to the seller for return. If the seller agrees, we will process the return as soon as possible. The return tracking number will be displayed on the corresponding order. Once the seller receives the item and refunds it to us, the money will be refunded to your Yccbuy account balance within 7-15 days, depending on the seller's refund confirmation time.

Partial refund instructions

If you need a partial refund on some items in your order, follow these steps:

Follow the steps in the refund request above,Some refunds will be processed according to the refund progress of different items and will be refunded to your Yccbuy account balance.

Partial return and exchange instructions

If you need to return or replace certain items in your order, please follow these steps:

Please follow the corresponding steps in the above return conditions.

Some returns will be processed according to the progress of different products.

Return and exchange fees

Due to the special nature of the Yccbuy platform, the samples you purchase may incur return shipping and international payment fees. Therefore, your order may incur sample shipping charges upon return or exchange. The fee is usually between 10 and 15 yuan, excluding large and oversized items.

Return address

If your item is eligible for return or exchange, Yccbuy will assist you in returning the item to the seller's address.

Refund and withdrawal time

Under normal circumstances, Yccbuy will review your refund application within 24 hours after you submit it, and we will refund the funds to your Yccbuy balance after the review is approved. You can submit a withdrawal request at any time, and once your withdrawal request is processed, we will return the funds to your original payment bank account within 1-3 working days. In exceptional circumstances, our staff may contact you to request your bank account information to make a transfer refund. (Please do not trust any emails or text messages, our staff will only contact you through internal messages, do not disclose any CAPTCHA or sensitive information to anyone.)

Refund Policy for account balance top up

If you want to refund money from yccbuy account balance to your top up account, you can apply via ”Wallet”-”Balance”-”Withdraw”. We will process your application within 2-3 working days, after which the withdrawal amount will be returned to your original top up account (bank account or third-party payment account). During the processing period, the money you apply for withdrawal will be frozen in order to ensure the actual withdrawal amount meets your original application.