1.How to define as no reason to return or exchange goods?

​​​​​​​You do not want to continue to complete the order for subjective reasons, such as: the user bought the wrong item/more than one item (double order, wrong color, style or size); The seller considers the goods of normal quality (clothes with cable ends, not obvious stains, slight color difference, defective goods sold at a reduced price, small adjustments of logos and labels of different batches of goods); The user does not want it (unable to send the goods with postal limits through the user's designated line, due to the delivery freight exceeds the user's budget, the waiting time for pre-sale goods is too long, and the subjective quality is poor/inconsistent with the imagination after viewing the quality inspection photos); The goods applied for return and exchange must be approved by the merchant of the store where they are located, and the returned goods are within the range of categories that support five-day no-reason return and exchange (see below "Five-day Return and Exchange Service product category division"), and the specific agreement shall be subject to the actual situation.

​​​​​​​Q: The user thinks that the product has a slight stain as a reason, and the seller thinks that it is a washable stain, this will also be charged?

​​​A: Because most of the goods are handmade works, the process of goods from production to shipment, sometimes can not avoid dust, or there are slight defects, but because the slight dirt does not affect the wear or use of the goods itself, so the business will be such goods as no reason to return or exchange, but we will further communicate with the seller and verify, the final judgment of the seller shall prevail. If the seller has no reason to return the goods, we will charge the relevant fees.

​​​Q: Does the user think that returning goods without delivery will be charged?

​​​A: There will be no charge, please don't worry, there are two conditions to be met before the return or exchange charge: First, the order you apply for is a return or exchange without reason; Second, the goods are stored in the state, and need to be returned without reason; Therefore, we will not charge you for unshipped goods.

​​​Q: The user insists that there is a color difference, and the seller says it is a light problem. Will this charge?

​​​For the product color difference, due to the different Angle of the shooting light and different display problems will lead to the color of the product deviation, this is unavoidable, the color of the final product is the product you have received in kind prevail, we judge no reason to return, generally depends on the seller, if the seller determines that your return is no reason, we will charge for this.

​​​Q: Will users be charged if they determine that the product is not suitable for them to wear by measuring the photo?

​​​As for the size measurement, because we are based on the sizes delivered by the merchants, there are certain errors in the measurement size, and each merchant has different sizes, which is difficult for us to control. It is recommended that you refer to the merchant's size table or consult the seller to recommend the size when selecting and purchasing the size, so as to avoid inappropriate sizes. Inappropriate size is defined as a return for no reason. We will charge a fee for this type of return.

​​​Q: If the seller has shipping insurance and free shipping, does the user need to pay the shipping fee sent by the seller for the return?

​​​A: As for the explanation of freight insurance, because the insurance company's compensation is determined by the return rate of Taobao account, the return rate of our purchase account is relatively high at present, the insurance company does not make claims, so the freight insurance is a failure to settle claims. In addition, for the free delivery of goods, because the merchants need to pay the freight in advance, the freight has been paid for you, such as your goods apply for no reason to return or exchange goods. It is required that you pay the shipping cost that the merchant bears for you. Therefore, if you apply for a return without reason, you need to bear the return freight.

​​​​​​​2. How to implement the charging standard?

​​​​​​​Return packages will be charged as follows:

​​​Return fee for no reason = shipping fee sent to the seller + shipping fee delivered by the seller + operating fee 10 RMB

​​​Replacement fee for no reason = freight sent to the seller + freight sent by the seller twice + operating fee of 20 RMB

​​​Note: If the goods arrived with free delivery, you need to pay the seller the freight when you return the goods;

​​​​​​​Q: How is it collected?

​​​A: For return orders, we will deduct the shipping fee sent to the seller + the shipping fee sent by the seller + the operation fee of 10 RMB through your order. Exchange order: We need you to pre-charge the money in the account balance, waiting for the seller to send the goods will be further deducted: shipping fee sent to the seller + shipping fee sent by the seller to replace the goods + operating fee of 20 RMB, if you have no reason to exchange orders, it is recommended that you can keep the available balance in the account of 40 RMB.

​​​Q: Is it a value-added service order, or is it deducted from the user's balance, or is it deducted directly from the user's order? How to deduct the cost of exchange

​​​A: For return orders, we will deduct the shipping fee sent to the seller + the shipping fee sent by the seller + the operation fee of 10 RMB through your order. Exchange order: We need you to pre-charge the money in the account balance, waiting for the seller to send the goods will be further deducted: shipping fee sent to the seller + shipping fee sent by the seller to replace the goods + operating fee of 20 RMB, if you have no reason to exchange orders, it is recommended that you can keep the available balance in the account of 40 RMB.