What is 5-Day Return/Exchange Guarantee?
5-Day Return/Exchange Guarantee is a special after-sales service (including the service itself and the tech support) offered to customers by sellers on third-party platforms. Within 7 days after the product is signed (i.e. within 5 days after the product is stocked in the warehouse), the buyer can return/exchange the purchased product based on this rule and associated rules released by third-party platforms.
How to determine if the product is eligible for Return/Exchange Guarantee?
Products are either “Eligible” or “Ineligible” for the 5-Day Free Return/Exchange Service
How to Request Return/Exchange Service
Within 5 days (starts at the next hour after the status changes to “Stocked in”, 5 days =120 hours) after the order status is changed to “Stocked in”, you can request return/exchange service on your page. The request might not be accepted after the time expires.
Fees：
All users are exempt from the Service Fee for the first return /exchange operation in each calendar month. additional application will be charged as follows :
Unconditional return = Shipping cost to the seller + shipping cost from the seller + 5 RMB (Service Fee)
Unconditional exchange = Shipping cost to the seller + shipping cost of 2 trips from the seller + 5 RMB (Service Fee)
Note: Even if the seller offers free shipping at purchase, you will need to pay back the shipping fee of the first dispatch when you apply for return/exchange.
How to determine who is responsible for the return/exchange of the product (me, the seller or other parties)
(Please select a reason based on the actual situation)
Notes and FAQ
Notes:
- The refund/exchange total is based on the product price that you actually paid
- We can only return/exchange the product for you when the seller agrees
- Please make sure that there is enough balance in your account after requesting the return/exchange service so you can pay for the return shipping and service fee.
- Please refer to the table below for the return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
FAQ:1. What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?When there is a quality issue with the product, Yccbuy will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules from the third-party platform. Yccbuy will try to communicate with the seller and protect the user’s rights.2. Who will be responsible for the shipping fee when using the “ return/exchange guarantee”?The product must be new and meet the resell requirement before requesting the return/exchange service. If the product has no quality issues, the user will be responsible for the shipping fees. If there is a quality issue with the problem, the seller will be responsible for the shipping fees after the user submits the request.3. Will there be any charges if I request the return service when the order status is “not shipped”?Don't worry, there is no charge in this case. The return and exchange application will only be charged if it meets three conditions: First, the product has no quality problems. Second, the product is already in stock in the warehouse.